Returns and Exchanges

Aqua RO Ltd – Returns Policy

At Aqua RO Ltd, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not entirely happy with your order, our Returns Policy provides clear guidelines on how to return products and receive a refund or exchange.

1. Eligibility for Returns

• Timeframe: You have 30 days from the date of delivery to return any item purchased from Aqua RO Ltd.
• Condition: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
• Proof of Purchase: A receipt or proof of purchase is required to complete your return.

2. Non-Returnable Items

The following items cannot be returned:

• Custom or bespoke products
• Items purchased on clearance or as part of a special promotion
• Items that have been installed or used

3. Returning Your Item

To initiate a return:

1. Contact Us: Please email us at [insert email] or call our customer service team at [insert phone number] with your order number and reason for return.
2. Return Authorization: Once your return is approved, you will receive a Return Authorization Number (RAN) and detailed instructions on how to send your item back.
3. Shipping: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

4. Inspection and Refunds

• Inspection: Once we receive your returned item, it will be inspected to ensure it meets our return conditions.
• Approval: If the return is approved, we will process your refund or exchange. Refunds will be issued to the original method of payment within 10 business days.
• Partial Refunds: In some cases, only partial refunds may be granted (e.g., for items not in their original condition, damaged, or missing parts for reasons not due to our error).

5. Exchanges

If you wish to exchange your item for a different product, please follow the return procedure and indicate that you would like an exchange. Once your return is received and approved, the new item will be shipped to you.

6. Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us immediately. We will arrange for a replacement or refund, including any return shipping costs, at no additional charge to you.

7. Cancellations

If you wish to cancel your order before it has been dispatched, please contact us as soon as possible. If the order has already been shipped, you will need to follow the return process outlined above.

8. Contact Information

For any questions or concerns regarding our Returns Policy, please contact us at:

Email: [insert email]
Phone: [insert phone number]
Address: [insert company address]

Aqua RO Ltd is committed to providing exceptional customer service and ensuring your satisfaction with our products. Thank you for choosing us for your water purification needs.